Frequently Asked Questions

The Starter Package includes up to 6 pages, the NGO Standard Package includes 15–20 pages, and the Premium Package includes 20+ pages tailored to your requirements. Additional pages can be discussed as add-ons.

Yes. If you already own a domain, we can configure it to work with your new website and hosting.

Yes. We provide training and can set up user accounts so authorised staff can update content.

Yes. We offer website redesign services including a free initial audit of your current site.

Content writing is available as an add-on. By default, clients provide their own mission, programme and team information.

Yes. Additional pages, forms, integrations and features can be added at any time.

Your organisation owns the domain. It is registered in your name and you receive all credentials.

Renewal costs vary by package. We disclose all renewal fees before registration and send reminders before expiry.

If hosting or domain expires, your website may go offline. We provide grace-period reminders and can help reactivate services.

Yes. You can transfer your domain and website subject to settled invoices and the service agreement.

Yes. All hosting packages include scheduled backups with off-site copies.

Yes. HTTPS is enabled on all websites at no extra charge using automated TLS certificates.

Professional email can be added to any package. The number of accounts depends on your hosting arrangement — we will confirm this in your service agreement.

Yes. We configure email for mobile devices and provide setup support.

Migration guidance is included. Full message migration is available as an add-on.

Storage per mailbox depends on your plan. Details are provided in your service agreement.

We provide password reset support for all managed email accounts.

The Starter Package has free development. The NGO Standard Package requires a one-time development fee of UGX 1,000,000. Premium Package pricing is provided as a custom quote. Domain, hosting, email and maintenance — where applicable — are quoted separately.

Starter includes up to 6 pages with basic features at no development cost. Standard includes 15–20 pages with donations, governance sections and newsletter integration. Premium includes custom NGO management modules scoped to your needs.

No. Development fees, revision limits and delivery timelines are stated clearly. Any additional costs for hosting, domain or add-ons are disclosed before you commit.

Yes. The Starter Package includes 2 design revisions, the NGO Standard Package includes 4, and the Premium Package revision rounds are agreed in your project scope.

Starter websites are delivered within up to 2 working days. NGO Standard websites within up to 10 working days. Premium projects depend on the modules and functionality required.

Add-ons include additional pages, domain and hosting, professional email, maintenance, branding, photography and advanced custom modules beyond your selected package.

No. A website supports credibility and funding readiness but does not guarantee donor approval or funding.

No. We provide digital services only. NGO registration is handled by the National Bureau for NGOs.

No. We can help organise and publish reports but do not provide audit services.

No. We are a digital services provider, not a law firm.

Yes. We help structure and publish your institutional documents on your website.

We are an independent digital-services business and are not part of, appointed by or officially affiliated with the National Bureau for NGOs unless a formal relationship is established and can be verified.